The Zaxby’s guest feedback program is officially hosted at MyZaxbysFeedback.com, but most customers search for it through ZaxbysListens.com. Both lead to the same opportunity the chance to voice your feedback and, in return, claim delicious rewards such as free food or discounts.
In this comprehensive guide, we’ll dive deep into everything you need to know about Zaxby’s survey from eligibility and step by step instructions to rewards, rules, and why your feedback truly matters.
By the end, you’ll be fully prepared to take advantage of this program and enjoy extra perks on your next visit.

What Is ZaxbysListens.com?
ZaxbysListens.com is the online gateway that connects you to Zaxby’s guest survey platform. While the actual survey runs at ZaxbysListens.com, customers often search for ZaxbysListens.com, making it one of the most recognized names associated with Zaxby’s feedback program.
The goal is simple Zaxby’s wants to hear from real diners about what they loved, what could be improved, and how the restaurant can continue delivering great southern style food and service
When you participate, you’ll be asked questions about:
- The freshness and quality of your meal
- The friendliness and professionalism of staff
- The cleanliness of the dining area
- How likely you are to recommend Zaxby’s to others
- Any suggestions or complaints you might have
By completing the survey, you help Zaxby’s maintain high standards while also unlocking rewards to use on your next order.

Why Does Zaxby’s Run This Survey?
Zaxby’s isn’t just about chicken fingers, wings, Zalads, and their famous Zax Sauce. It’s about creating a dining experience built on southern hospitality. The survey ensures the brand stays aligned with its core values. Here’s why it matters:
Improving Customer Service
- Each response gives managers valuable insight into how staff is performing. Friendly service is key to customer loyalty, and feedback helps managers coach their teams better.
Maintaining Food Quality
- Zaxby’s has earned its reputation for fresh, hand-breaded chicken and bold flavors. By asking for feedback, they make sure every menu item meets guest expectations.
Rewarding Customer Loyalty
- Zaxby’s recognizes that your time is valuable. That’s why they reward survey participants with coupons and free items, turning feedback into tangible benefits.
In short, ZaxbysListens.com is a win win program customers get rewards, and Zaxby’s gains insights to improve future dining experiences.

Rewards from ZaxbysListens.com
One of the biggest motivators for completing the Zaxby’s survey is the reward.
Some third-party websites incorrectly claim that Zaxby’s offers sweepstakes prizes like $1,000 daily or $1,500 weekly cash giveaways. This is misinformation. The official rewards are simpler but more practical:
- A validation code or coupon provided at the end of the survey
- Rewards vary by location but usually include:
- A free menu item, such as a sandwich or Big Zax Snak
- A discount on your next order
Unlike vague sweepstakes, these rewards are guaranteed once you complete the survey. That means every participant walks away with something useful for their next visit.
Eligibility Criteria for ZaxbysFeedback.com
Before you attempt the survey, make sure you meet the official requirements. Here’s the checklist:
- Age Requirement: You must be 18 years or older
- Residency: Open to U.S. residents only
- Receipt Requirement: A recent Zaxby’s receipt with a survey code is required
- Language Options: The survey is available in English and Spanish
- Device Access: You’ll need an internet-enabled device like a smartphone, tablet, or computer
Meeting these requirements ensures that your entry is valid and that you’ll be able to claim your reward without any issues.

Step-by-Step Guide to Completing the Zaxby’s Survey
Taking the Zaxby’s survey is quick and straightforward. Here’s exactly how to do it:
Step 1: Visit a Zaxby’s Restaurant
- Make a purchase at any Zaxby’s location and keep your receipt safe.
Step 2: Go to the Survey Website
- Open your browser and type ZaxbysListens.com. You’ll be redirected to the official survey platform at MyZaxbysFeedback.com.
Step 3: Choose Your Language
- Select either English or Spanish to continue.
Step 4: Enter Receipt Details
You’ll be asked to provide details from your receipt, including:
- Survey code
- Date of visit
- Time of visit
Step 5: Answer Survey Questions
This is the core of the survey. Provide honest answers about:
- Food quality
- Staff behavior
- Restaurant cleanliness
- Overall satisfaction
Step 6: Receive Your Validation Code
- Once completed, you’ll be given a unique validation code. Write it down on your receipt or save it securely.
Step 7: Redeem Your Reward
- Take your receipt with the validation code back to a Zaxby’s restaurant and present it to claim your free food item or discount.
The entire process usually takes less than 5 minutes, making it one of the easiest ways to enjoy extra perks at Zaxby’s.
Rules to Keep in Mind
To ensure your participation is valid and your reward can be redeemed, follow these rules:
- Complete the survey within 7-14 days of your visit
- Only one survey per receipt is allowed
- Rewards cannot be exchanged for cash
- Coupons usually cannot be combined with other offers
- Redeem your coupon before it expires (typically within 2 weeks)
By following these simple rules, you’ll avoid any issues and get the most out of your reward.
Benefits of Taking the ZaxbysListens Survey
Still wondering why you should bother with the survey? Here’s what you gain:
- Exclusive Reward – Free food items or discounts for your next visit
- Better Dining Experience – Your feedback helps improve food and service
- Customer Voice – You directly influence Zaxby’s menu and hospitality
- Quick Process – The survey only takes a few minutes, making it worth your time
For loyal customers, this is a no brainer why throw away your receipt when it could earn you free food?

About Zaxby’s
Zaxby’s was founded in 1990 in Athens, Georgia by Zach McLeroy and Tony Townley. What started as a single restaurant has grown into a southern dining powerhouse with more than 900 locations across the United States.
What makes Zaxby’s stand out?
- Signature Zax Sauce – The dipping sauce that has become iconic
- Chicken Wings & Fingers – Always hand-breaded and freshly cooked
- Zalads & Sandwiches – Hearty and satisfying options for every appetite
- Community Involvement – Partnerships with organizations like the Make A Wish Foundation and sponsorship in NASCAR events
Zaxby’s is more than just food it’s about creating memorable experiences backed by flavor, quality, and community values.
Lattest Twitter Post
Tempted? We won't tell the bell.
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Zaxbys just dropped new Lemon Pepper Dry Rub anddddd it's @QuavoStuntin approved. pic.twitter.com/QudAdPJuCS
— ZAXBYS (@Zaxbys) July 7, 2025
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— Blake (@Blake_Says) May 19, 2025
The boys are back. https://t.co/1yyWODwFg0 pic.twitter.com/fnPr4iX6kv
— ZAXBYS (@Zaxbys) May 19, 2025
Say cheeeeeese. GIANT Chicken Finger Quesadillas just dropped—both Chicken Bacon Ranch and Chicken Fajita are cheesy and drippin' sauce. So good, Sauce Boss lets his phone eat first. pic.twitter.com/tH3QDT2hHN
— ZAXBYS (@Zaxbys) April 28, 2025
Shrimply put: Southern Fried Shrimp is back for a good time and a limited time pic.twitter.com/XSer4NFKAK
— ZAXBYS (@Zaxbys) March 3, 2025
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— ZAXBYS (@Zaxbys) January 28, 2025
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— ZAXBYS (@Zaxbys) November 27, 2024
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— Cam (@camerononeal_) October 28, 2024
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— ZAXBYS (@Zaxbys) October 24, 2024
when you’re in a “let's make a taco with chicken fingers” competition and your opponent is Zaxby’s 😨😨 pic.twitter.com/TNH3vWLkjp
— ZAXBYS (@Zaxbys) July 10, 2024
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Final Thoughts on ZaxbysListens.com
The ZaxbysListens.com guest survey is an excellent way for customers to stay connected with the brand. Forget the rumors about huge sweepstakes what you’ll actually get is far more practical a coupon code for free food or discounts on your next visit.
So the next time you enjoy chicken wings, Zalads, or a Signature Sandwich, don’t toss that receipt. Take a few minutes to complete the survey, redeem your reward, and enjoy an even better Zaxby’s experience next time.
FAQs About ZaxbysListens.com
- Question: Is ZaxbysListens.com the official site?
Answer: Yes. While the survey is hosted at MyZaxbysFeedback.com, ZaxbysListens.com is the customer friendly link that directs you there.
- Question: Do I always need a receipt to participate?
Answer: Yes. A valid Zaxby’s receipt with a survey code is required.
- Question: What kind of reward do I get?
Answer: You’ll receive a coupon or free item, such as a sandwich or discount, for your next visit.
- Question: Can I take the survey without making a purchase?
Answer: No. The official program requires a receipt code, which is only available after a purchase.
- Question: How long is the reward valid?
Answer: Typically, rewards must be redeemed within 7-14 days of completing the survey.
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